1 computer support flowchart
the computer support flowchart on the following page will help you determine how to get help from ibm and register your computer.
2 post beep codes and error messages
the power-on self-test generates beep codes and messages to indicate successful test completion or the detection of a problem. see “power-on self-test (post)” on page 73 for more information. additional information is recorded in the system error logs. (for detailed information, see post error log in advanced setup in “configuration/setup utility menu choices” on page 22).
3 diagnostic programs
the system diagnostic programs are on a hidden partition on the hard disk. these programs are the primary methods of testing the major components of your computer. see “diagnostic programs and error messages” on page 79 for more information.
4 troubleshooting charts
these charts list problem symptoms and steps to correct each problem. see the “troubleshooting charts” on page 86 for more information.
5 system-board and microprocessor board error leds
an led on the system board (or microprocessor board if a second microprocessor is installed) might also be lit to help isolate an error indicated by the system error led on the front of the computer. see the “system-board error leds” on page 92 and the “microprocessor-board error leds” on page 93 for more information.
computer support
