if you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a cisco tac representative for assistance and further instructions.

    before you call, have the following information ready to help the cisco tac assist you as quickly as possible:

    1 date you received the switch

    2 chassis serial number (refer to figure 5-3 to figure 5-6 for serial number locations)

    3 type of software and release number

    4 maintenance agreement or warranty information

    5 brief description of the problem

    6 brief explanation of the steps you have already taken to isolate and resolve the problem

    see the “obtaining technical assistance” section on page xx for more information about contacting the tac.