the customer may be required to run hp-supplied diagnostic programs before an on-site visit or replacement part will be dispatched.

    the customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs.

    the customer must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by hp to service the product; and operating supplies and consumables such as the customer would use during normal operation.

    a representative of the customer must be present at all times. the customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel; hp or the servicing dealer may require that the product be maintained by customer personnel under direct hp or dealer supervision.