question: the led indicates that the scanner is ready, but the scanner does not respond to the scan command form the host computer.

    answer: please check the signal cable is firmly seated, and invoke the scan command again. if there is still no response, please reset the scanner by turning it off and then on again, and reboot your host computer as well.

    question: paper becomes jammed during scanning.

    answer: 1) open the adf unit.

    2) pull out the jammed paper carefully.

    3) close the adf unit.

    question: more than one sheet of paper were fed into the scanner.

    answer: 1) open adf unit.

    2) remove the multi-fed sheets of paper.

    3) close the adf unit.

    4) flatten the corners and edges; loosen the paper before reloading it in the paper guide.

    5) check the feeding roller condition and do the cleaning if necessary.

    question: paper becomes skewed in the scanner.

    answer: 1) check the feeding roller condition; do the cleaning if necessary.

    2) use the paper guide when feeding the paper.

    question: when i power on the scanner, it makes noises and will not stand ready.

    answer: there are two possibilities:

    1) you forgot to remove the shipping retainer from the scanner. please remove the shipping retainer first.

    2) you did not place the scanner on a flat desktop surface. this may cause the scanner to function improperly.

    question: the scanner is power-on and ready, but is not accessible from the application.

    answer: it is a connection problem and can be explained in terms of pc and scsi version.

    question: getting an image from the scanner is not a problem, but, when scanning, the scanner or system will often crash.

    answer: please check

    1) if the cable is firmly seated;

    2) please note only two scsi terminators can be connected to your scsi daisy chain. one is at the end of the scsi device, another is already in your host adapter.

    question: while scanning, the scanner often makes noises or it scans back and forth.

    answer: please choose lower speed from the twain user interface for low speed pc.

    question: the scanned image always comes out to be too dark.

    answer: 1) use your application to modify the gamma setting to 2.2 and 1.8 for your printer and monitor respectively.

    2) adjust brightness setting from the twain interface to get a brighter image.

    question: the scanner works well except for the line art, the lines of which seem much thicker than the original.

    answer: increase the brightness or adjust the threshold setting to adjust the line art image.