if you cannot find a solution to a problem, call your local vcon service provider.
problem: the meetingpoint application fails to open. a message states that the system cannot initialize.
solutions:
1. check that plug and play is enabled in the computer. in the windows control panel, click system and then device manager. check that the usb root hub is enabled and working in the device.
if not, restart the computer and enable plug and play in the bios. consult with your system administrator.
2. in the windows control panel, click add new hardware. browse for dvs.inf (for windows 95/98) or dvs2000.inf (for windows 2000) on the meetingpoint cd-rom. this file contains meetingpoint setup information. click ok to install.
3. insert the vcon videoconferencing card in a different pci slot in your computer.
problem: the local video window is blank.
solution:
□ check that the cable is correctly connected between the camera and the vcon videoconferencing card.
problem: the local video window is black.
solution:
1. check that the power switch on the camera is on.
2. in the local video window, click the select camera button. select a different camera option.
problem: the video quality is poor.
solution:
1. make sure that your computer meets the minimum requirements (see "minimum system requirements" on page 2-3).
2. adjust the focus of the camera manually.
problem: an optional pan/tilt/zoom camera is connected, but your system is not using it.
solution:
1. in the local video window, click the select camera button. check that you selected the ptz camera.
2. in meetingpoint's conference panel, right-click and then click properties. in the hardware properties, click the camera tab. check that you selected the appropriate ptz camera type and communication port.
3. check that the camera cables are securely connected to the vigo's video connector and the computer's com port.
problem: the remote side cannot hear you.
solution:
1. in meetingpoint's conference panel, right-click and then click properties. in the hardware properties, click the audio tab. check that you selected the appropriate audio device.
2. make sure that the audio device is correctly connected to the videoconferencing card.
3. check if mute microphone is active. if so, disable muting.
problem: you cannot hear the remote side.
solution:
1. in the remote video window, click the volume control right arrow button to increase volume.
2. make sure that the incoming audio device's cable is firmly inserted into the spkr connector on the vcon system card.
3. in meetingpoint's conference panel, right-click and then click properties. in the hardware properties, click the audio tab. make sure that the correct audio device or speaker is selected.
problem: attempts to establish data sharing were unsuccessful.
solution:
□ check that the applicable version of microsoft. netmeeting. is installed on your system (netmeeting may be installed during meetingpoint installation).
-if your video meeting system is escort, netmeeting 3.01 is applicable.
-if your video meeting system is cruiser 150, netmeeting 2.1 is applicable.
if necessary, reinstall meetingpoint and make sure that the program installs the appropriate version of netmeeting.
problem: the interactive multicast features are not available for cruiser 150.
solution:
□ interactive multicast is an optional feature for cruiser 150 systems. if you want to add this option to your system, contact your local distributor.