this appendix explains some common problems you may come across when starting up or using your arcus 1200.

    the power indicator fails to light up.

    ■ verify the power connection to the scanner.

    if you have confirmed that there is power to the scanner it is likely that the scanner fuse needs to be replaced. contact your dealer.

    the power indicator lights up but nothing happens.

    ■ contact your dealer or agfa service representative.

    the scanner makes a loud knocking noise and the optical carriage does not move under the glass plate.

    the scanner contains an autolock system in the form of a foot at the bottom of your scanner to protect the scanner抯 optical assembly from possible damage and dust.

    ■ the scanner was not properly unlocked. immediately switch off the scanner and unlock properly by placing the scanner on a flat surface, or call your service representative.

    the tpu of your scanner is locked when you pull the scanner out of the box. please consult the getting started manual for information about unlocking the tpu.

    the progress indicator light on the scanner's operating panel remains blinking after the power-up sequence (= about 25 seconds).

    a malfunction has been detected by the scanner.

    ■ check if you have unlocked the scanner. if this cannot be the problem please contact your dealer or agfa service representative.

    the workstation does not start up. if your workstation is an apple macintosh a little floppy disk with a question mark appears on your screen.

    your workstation cannot find its hard disk due to a conflict with the scsi id numbers of the devices you have attached.

    ■ disconnect all scsi devices (except the start-up disk) and connect them one by one, beginning with the scanner, to identify the device that causes the problem (switch off all devices before breaking or making connections).

    the scanner software cannot find the scanner.

    after opening the scan dialog box, a message appears telling that no scanner is connected, although the scanner is connected.

    ■ check the installation procedure, to see if you followed the instructions. pay special attention to the setting of the scsi id number.

    ■ maybe you did not wait long enough for all scsi devices to start up, before you switched on your workstation. therefore, try restarting your workstation.

    ■ disconnect all scsi devices and connect them one by one, beginning with the scanner, to identify the device that causes the problem.

    ■ make sure that your devices have different scsi numbers. if there are devices with the same number, assign a different number to each device.

    your original fell into the scanner.

    ■ contact your dealer or agfa representative.

    an error message appears while you scan transparencies.

    ■ use the flexible template to make sure that your original does not cover the calibration area. if you do not use the template, make sure to leave a space of 5 cm between the front ruler and your original.

    the tpu is not working.

    ■ make sure the tpu cable is properly attached to your scanner:

    1 switch off your scanner by disconnecting the power cord from the wall outlet.

    2 attach the tpu cable to your scanner.

    3 connect the power cord to the wall outlet.

    ■ check if the tpu indicator starts blinking while starting up your scanner.

    the tpu cannot be opened.

    the tpu will automatically be locked, when you have removed the glass plate from your scanner or when the batch slide holder frame is in the scanner. this locking system is installed for safety reasons to protect the scanner抯 optical assembly from possible damage and dust.

    ■ make sure you have inserted the glass plate, before trying to open the tpu.

    the tpu option is not selectable in the software.

    ■ make sure the tpu cable is properly attached to your scanner, then push the stand-by switch to make the tpu option available in the software.