troubleshooting

    a brief explanation on troubleshooting the printer.

    help in solving problems

    included in this section are areas you can go to that will help you solve problems you may encounter.

    finding the source of your problem

    how to get to the root of the problem.

    troubleshooting

    much of the troubleshooting information contained in this section is provided to complement the printer's own internal checking features.

    · fault tolerant print modes.

    · image quality consistency.

    · continuous printing.

    · color emulation.

    · out of ink detection.

    · printhead end of life detection.

    troubleshooting should be an intuitive process with the printer either correcting its own faults or conveying a fault message via the front-panel display, prompting you to take corrective action. you should therefore only need to refer to these procedures if the printer does not correct the problem itself.

    help in solving problems

    · to find the meaning of front-panel messages, see section message descriptions.

    · if you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. use this manual's index to find the section. for example, if the problem is related to the quality of your printed images, refer first to the section: image quality problems.

    · if the problem could be related to your software driver, and you are using an hp driver, refer to the driver's troubleshooting documentation and the on-line help in your application software.

    · if the problem has no obvious cause, refer to finding the source of your problem.

    · if you still cannot solve the problem, see getting help.

    finding the source of your problem

    1. look at the front-panel display for messages. see message descriptions for an explanation of frontpanel messages.

    2. test the printer:

    · switch the printer off with the power switch at the back of the printer.

    · make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works.

    · if the front-panel displays an error message while initializing, make a note of the error message and refer to message descriptions.

    · switch the printer on, if the printer reaches the ready status, try and print a demo print. see internal prints. if this prints correctly, the problem is not with the printer. test your computer hardware and interface.

    · make sure that you have the correct interface cable between the computer and the printer and that it is firmly connected to the correct ports.

    · check that your printer's graphics language setting (in device setup / lang) matches the requirements of your software.

    · if you have changed your interface, switch the printer off and then on again before trying to print.