carriage interconnect wiper
most of the problems that you could encounter when working with the hp no.81/83 supplies are solved with guidance from the front-panel. a full list of front messages are supplied in message descriptions.
problems inserting the ink supplies
problems reseating the printhead
if you have inserted the printhead into the printhead carriage assembly and the printer does not "beep", perform the following steps.
· check that you have removed the protective tape from the printhead.
· insert the printhead into the carriage assembly but this time close the cover using the latch.
· clean the electrical contacts on both the printheads and the printhead carriage assembly using the carriage interconnect wiper procedure refer to carriage interconnect wiper.
· replace the printhead with a new one.
problems inserting the ink cartridge
1. ensure that you have the correct hp no.81or hp no.83 ink cartridge.
2. ensure that the cartridge is the correct color for that slot.
3. ensure that the cartridge is the correct orientation, with the color coded label at the top.
never clean inside the ink cartridge slots.
problems inserting the printhead
1. ensure that you have the correct hp no.81 or hp no.83 printhead.
2. ensure that you have removed the protective cap from the printhead.
3. ensure that the printhead is the correct color for that slot.
4. ensure that the printhead is the correct orientation.
see the section printhead installation for details.
problems inserting the printhead cleaner
1. ensure that you have the correct hp no.81 or hp no.83 printhead.
2. ensure that the printhead cleaner is the correct color for that slot.
3. ensure that the printhead cleaner is the correct orientation.
see printhead cleaner installation for details
carriage interconnect wiper
whenever you replace the printhead, check the empty slots to see if the carriage interconnect needs cleaning. in extreme cases it is possible that the printer will not recognize a printhead when it has been installed. this is due to the build-up of ink deposits on the electrical connections between the printhead and the printhead carriage.
included with your hp designjet printer, is a carriage interconnect wiper. this must be used for cleaning the electrical interconnects of both the printhead carriage and the printhead.
if the front-panel persistently displays the message "reseat" next to the printhead try performing the procedure shown here.
click on
this icon to run the animation sequence.
a printable version of the sequence is also available so that you can take the key illustrations to the printer, if it's remote from your computer.
do not touch, wipe or attempt to clean the printhead nozzles. this can damage the printhead and reduce print quality.
after waiting a few moments to allow both connectors to dry, replace the printhead into the carriage assembly printhead installation.