the image is incomplete

    printed image incorrect

    other sources of information

    the image is incomplete

    if the print is completely blank

    · if the front-panel graphics language setting is automatic (the default), try the other settings: (postscript for a postscript file, hp-gl/2 for an hp-gl/2 file, etc.), and send the file again.

    if the output contains only a partial print

    · did you press cancel before all the data was received by the printer? if so, you have ended the data transmission and will have to print the page again.

    · the i/o setup / i/o time-out setting may be too short. from the front-panel menu you can increase the i/o time-out setting to a longer period and then send the print again.

    · there may be a communications problem between your computer and the printer. check your interface cable.

    · check to make sure that your software settings are correct for your current page size (e.g., long-axis prints).

    · if you are using network software, make sure it has not timed out.

    if the image is clipped

    · this normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. for general advice on printing areas and page size, see page format.

    · check the actual printing area for the media size you have loaded.

    printing area = media size - margins.

    for media size and margins, see printable area.

    · check what your software understands to be the printing area (which it may call "printable area" or "imagable area"). for example, some software applications assume standard printing areas that are larger than those used in this printer.

    · check that the orientation of the media is the same as that assumed by your software. the front-panel page format / rotate option changes both the orientation of a print and, the orientation of the page. it is possible that a rotated image on roll media may be slightly clipped in order to retain the correct page size, as explained on page size and clipped images.

    · you may have asked to rotate the page from portrait to landscape on media that is not wide enough.

    · if necessary, change the printing area in your software.

    a long-axis print is clipped

    · does your software support long-axis prints?

    · have you specified an appropriate media size in your software?

    · unless it is a postscript file, make sure that the printer"s page format / size is set to inked area.

    printed image incorrect

    the image is in one portion of the printing area

    · is the page size configured in the software too small?

    · ensure that your software doesn't believe the image to be in one quadrant of the page.

    otherwise, this indicates an incompatibility between the software and the printer:

    · is your software configured for this printer? for general advice, see the setup instructions. for advice specific to your software, see the documentation supplied with the driver.

    · if you still haven't found the solution, try changing the printer's graphics language setting on the front-panel (device setup / lang).

    the image is unexpectedly rotated

    · check the front-panel page format / rotate setting.

    · for non-postscript files: if nesting is on, pages may be automatically rotated to save media. see rotating an image

    · for an explanation of rotation for postscript files, see rotating an image.

    the print is a mirror image of the original

    · check the front-panel page format / mirroring.

    the print is distorted or unintelligible

    · the interface cable between your computer and the printer could be faulty. try another cable to see if the problem is corrected.

    · if you have connected your computer to the parallel port on the printer, make sure you are using a genuine hp parallel interface cable.

    · if the front-panel graphics language setting is automatic (the default), try the other settings: (postscript for a postscript file, hp-gl/2 for an hp-gl/2 file etc.) and send the file again.

    · depending on the software, drivers and rips you are using with your printer, there will be different solutions to solving this problem. refer to the vendor"s user documentation for details.

    one image overlays another on the same sheet

    · the i/o setup / i/o time-out setting may be too long. from the front-panel menu decrease the setting and print again.

    pen settings seem to have no effect

    · either: you have changed them in pen settings / define palette but forgotten to select that palette in pen settings / palette.

    · or: you expected the software-driven pen settings but in the front-panel pen settings / palette is not set to software.

    · or: you changed the setting in the front-panel but this has been ignored by the printer because the driver setting has not been changed.

    if page format or rotate does not work

    · the printer cannot rotate raster images (except for postscript files). if your non-postscript file contains raster data (typically, images with heavy area fill and shading that you have scanned into your software) you will not be able to rotate the print.

    · your driver does not allow this to happen.

    other sources of information

    if you don't find the solution to the problem here, other sources of help are:

    · the documentation supplied with the driver that you are using to manage the output from your software application to the printer.

    for example, the on-line and printed documentation included in the following drivers supplied with your printer:

    · postscript. drivers for macintosh..

    · postscript. drivers for microsoft. windows. 9x/ nt 4.0/2000.

    · hp designjet windows drivers 9x/nt 4.0/2000.

    · hp developed drivers for autocad.

    · the hp-gl/2 driver documentation supplied with your application software.

    · there is also documentation on the webaccess tool see hp designjet webaccess.