communication problems

    the printer does not print

    the printer seems slower

    communication problems

    symptoms are:

    · the front-panel display does not show the "receiving" message when you have sent an image to the printer.

    · your computer displays an error message when you are trying to print.

    · your computer or printer "hangs" (stays idle) while communication is taking place.

    · your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)

    how to solve the problem:

    · have you selected the correct printer in your software?

    · does the printer work correctly when printing from other software?

    · very large prints may take some time to receive, process and print.

    · if the printer is connected to a network, try using it when connected directly to your computer through a parallel cable.

    · if your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer.

    · try another interface cable. for details of supported cables, see interface specifications.

    · make sure the graphic language setting is set to the correct setting see changing the graphics language.

    file size and memory usage

    there is no direct relationship between file size on your computer and memory used in the printer to print the file. in fact, because of file compression (and general complexity) it is often impossible to estimate how much memory will be used. this means that some large prints will print fine, but smaller prints may not and you will have to add more memory to you printer.

    the printer does not print

    · you may have a power problem. if there is no activity at all from the printer, the front-panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.

    · if you are using a macintosh and the print job does not print, ensure the printer language is set to postscript or automatic.

    · you may have a problem with your application driver. is your software configured for this printer? for general advice, see the setup instructions. for advice specific to your software, see the documentation supplied with the driver.

    if you have connected your computer to the printer"s parallel port and tried to print a binaryencoded postscript file it will not print. the parallel port will only accept ascii-encoded postscript print files. the front-panel will display the message "error processing job / flushing rest of job". connect your computer to the jetdirect print server and send the print file again.

    you could also connect your computer via the lan connection of your printer and send the binary encoded postscript print file again.

    · you are trying to send binary encoded data through the tcp/ip network to your printer.

    select ps encoding ] binary from the internal rip settings menu and send the file again.

    · if you continue to have problems, see getting help.

    the printer seems slower

    · did you specify max quality print level on the frontpanel? max quality prints take longer.

    · did you specify the right media type when loading the media? for details of front-panel media types, see physical characteristics of media types. to find out the printer"s current media type setting see roll/sheet media information.

    · if you have enhanced resolution set to on this could slow the printer down.

    · are you using the printer with the appletalk serial port on macintosh? it is normal for the appletalk port to be slow. consider using the ethertalk interface to connect your printer to your macintosh.

    · did you specify a manual dry time in the frontpanel. change the dry time to automatic see drying time settings.