about hp customer care

    what to do before you call

    hp designjet online

    about hp customer care

    as your strategic support partner, we make it our business to help keep your business running smoothly. hp customer care offers award-winning support to ensure you get the most from your hp designjet.

    hp customer care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and web support, software updates, and selfmaintenance services. to find out more about hp customer care, please visit us at: www.hp.com/go/support

    what to do before you call

    · review the troubleshooting suggestions in this section.

    · in the relevant driver documentation supplied with this printer (for users sending postscript files or those using microsoft windows).

    · if you have installed third party software drivers and rips refer to that user documentation.

    · if the problem appears to be related to your software application, first contact your software vendor.

    · if you still have difficulty, refer to the hp support services booklet shipped with this printer. this document contains a comprehensive list of various support services available to help solve printer problems.

    · if you do call one of the hewlett-packard offices, please have the following information available to help us answer your questions more quickly:

    · the printer you are using (the product number and the serial number, found on the label at the back of the printer).

    · the service id number, go to utilities]statistics]service id.

    · if there is an error code on the front-panel, note this down refer to message descriptions.

    · the computer you are using.

    · any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

    · the cable you are using (by part number) and where you purchased it.

    · the type of interface used on your printer (parallel, or network).

    · the software name and version you are currently using.

    · if the problem is a system error it will have a error number; record the error number and have it ready. see file size and memory usage.

    · if possible print out the following reports. see internal prints and fax them to the support center helping you:

    - usage report

    - service print.

    - current configuration

    hp designjet online

    direct access to hp and the information you want, when you need it. register now!

    http://www.hp.com/go/designjet

    hp designjet online is a free, web-based "user club" exclusive to hp designjet users. having registered, the user has unrestricted access to a range of useful services, the emphasis being on "useful", as this is definitely not a sales-oriented site.

    communication from hp to users includes:

    · a quarterly newsletter focussing on usage tips, technical briefings and examples of hp designjet applications around the world;

    · full information on worldwide hp customer care contacts;

    · an on-line hp designjet diagnosis troubleshooting tool;

    · a calendar of hp designjet-related events and programs;

    · on-line access to training videos and selected user documents;

    · and immediate information on new products.

    communication from the users to hp includes:

    · feedback on hp designjet features;

    · automatic contact with hp customer care from the troubleshooting tool, for hp to follow up;

    · and the chance to ask technical questions on largeformat printing to industry experts.

    and finally, communication from user to user includes the chance to win prizes by submitting hp designjet success stories, as well as a user-to-user discussion forum where users can share best practices and ask for advice from their fellow professionals.

    hp designjet online is available in english, german, french, italian, spanish and portuguese.