consumable in warranty
status codes
front-panel messages
printhead status messages
ink cartridge error messages
printhead cleaner error messages
system error messages
status code interpretation
the status code describes the status of the ink consumable. the third and fourth placed numbers in the status code are the status numbers.
in the example shown above, one or more of the printheads have a replace message displayed.to find out which colored printhead has the error, select the printhead icon. you will see the status of all the printheads at once.
after the status number there will be a brief action message. if this action message is performed, the status should return to normal, that is, ok.
consumable in warranty
if you have performed the:
· action message.
· looked up the status codes, and performed the procedures described there.
and it has not corrected the error and your consumable is still in warranty, here is what to do:
make a note of the whole status code and contact your hp representative. to check if it is in warranty, refer to printhead statistics.
for detailed warranty information refer to the hp designjet 5000 series legal information document which came with your printer.
status codes
the tables in printhead status messages for example, show the status numbers with the action message "reseat" or "replace" next to them. perform the action message first "recover", reseat or "replace", if this does not solve the problem, refer to the status numbers in the table and perform the relevant procedures.
front-panel messages
printhead status messages
ink cartridge error messages
printhead cleaner error messages
system error messages
what they mean
system errors are printer malfunctions which mean an on-site visit from a hp representative is necessary. there are three types of messages displayed.
continuable
you can continue printing, but the printer is not functioning properly, image quality may well be affected. it is strongly recommended that you contact your hp representative, have the message and the system error code ready with you to quote.
sporadic
turn the printer off and then on; the printer will clear itself. if this problem persists, contact your hp representative.
non-continuable
the printer will not work and you must contact hp, have the message and the system error code ready with you to quote.