7:00 a.m. to 4:30 p.m. (g.m.t.) sunday to thursday
(friday: 7:00 a.m. to 2:00 pm)
telephone number: +972-9-9599-200
(from 15 january 1999 this number will change to: +972-9-9709200)
fax: +972-9-9586-099
e-mail tsg_intl@optibase.com
north america and mexico
8:30 a.m - 5:30 p.m., (pacific, monday to friday)
telephone number: +1-408-260-6760, 1-800-451 5101
fax: +1-408-244-0545
e-mail tsg_usa@optibase.com
before calling optibase’s customer support, please fill out the customer support worksheet on the following page. having this information available can save a lot of time. in many instances, the configuration information described in the worksheet will be needed to accurately diagnose your problem.
customer support service worksheet
before requesting technical support from an authorized optibase distributor or optibase technical support staff, please fax in this form.
warranty
optibase ltd. (hereinafter “optibase”) warrants, for your benefit only, that for a period of 12 (twelve) months from the date of purchase (as defined below) of the hardware product (the “product”), the product shall be free of defects in materials and workmanship.
“date of purchase” shall mean the date of your receipt or invoice.
optibase shall bear no responsibility for correcting, curing or otherwise remedying any nonconformity or defect in the product (or any other breach with respect to the condition or operation of the product) if (1) the product is not properly installed; (2) the product is not maintained and operated according to the conditions of the installation guide by qualified personnel; (3) the product incorporates spare or replacement parts other than those purchased from optibase; (4) the product has been subject to any abnormal electrical, mechanical or environmental abuse or misuse or taken apart, including but not limited to reformating of the hard disk included in the product; (5) software or hardware other than those purchased from optibase, including but not limited to the operating system installed on the product.
optibase’s sole responsibility in the event of any material defect in the product, shall be to repair or, at optibase’s option, replace the product, and the foregoing shall constitute your exclusive remedy. you will bear all cost of shipping and handling the product to optibase’s offices.
any claim based on the foregoing warranty must be reported to the customer service department of optibase for a return materials authorization (“rma”) number.
except as expressly set forth herein, optibase makes no warranty or representation, express or implied, as to any matter whatsoever. optibase specifically disclaims, without limitation, any implied warranty of merchantability or fitness for a particular purpose.
in no event shall optibase be liable for any indirect, exemplary, incidental, or consequential damages arising out of or otherwise relating to the use or performance of the product.
in order to assure coverage under this warranty you must fax or mail this warranty card and the sales receipt to optibase within 30 days of the date of purchase.
international: call the optibase ltd. office at +972-9-9709-288 for out-ofwarranty repair charge estimates before returning a product.
united states: call the optibase inc. office at +1-408-260-6760 for out-ofwarranty repair charge estimates before returning a product.
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