work through the section of chapter 3 entitled testing the installation for windows 2000 or chapter 4 entitled testing the installation for windows nt.
read through chapter 8 - troubleshooting.
visit our web site at http://www.viewcast.com/ and read the osprey-500 faqs by selecting support ] osprey product line ] faqs.
if you have done that and you’re still having problems, contact the osprey support group at:
when you contact support, especially if it is by email, please include the following information:
which product you have - osprey-500 dv, osprey-500 pro, or osprey-500 dv pro.
which operating system you are using. certain minor aspects of the osprey 500 drivers are different between windows 2000 and windows nt 4.
which version of the osprey-500 driver you are using. the version information is on the title bar of the driver’s control dialog, as well as in the first message of the installation program.
the type of audio and video source being used (for example: sdi video and aes/ebu audio) and the type of equipment being used as the source (for example: a sony a500 digital betacam deck).
any additional details about your system configuration would be helpful - for example, the system speed, processor type, motherboard chipset, whether you have a scsi or ide hard drive, whether you have a network adapter card, and the type of display adapter card.
a detailed description of the problem.