1 work through the section of chapter 3 entitled testing the installation for windows 2000 or chapter 4 entitled testing the installation for windows nt.
2 read through chapter 8 - troubleshooting.
3 visit our web site at http://www.ospreyvideo.com/ and read the osprey-210/220 faqs by selecting osprey-200, then clicking on the faq button.
if you have done that and you’re still having problems, contact the osprey support group at:
when you contact support, especially if it is by email, please include the following information:
1 which product you have – osprey-210 or osprey-220.
2 which operating system you are using. certain minor aspects of the osprey drivers are different between windows 2000 and windows nt 4.
3 which version of the osprey driver you are using. the version information is on the title bar of the driver’s control dialog, as well as in the first message of the installation program.
4 the type of audio and video source being used (for example: s-video video and composite audio) and the type of equipment being used as the source (for example: a dvd player).
5 any additional details about your system configuration would be helpful – for example, the system speed, processor type, motherboard chipset, whether you have a scsi or ide hard drive, whether you have a network adapter card, and the type of display adapter card.
6 a detailed description of the problem.