these menus are available, however, the function of calling out to report a system failure is normally handled by the service focal point application running on the hmc.

    use this menu to set or change the telephone numbers for reporting a system failure.

   

    1 service center telephone number is the number of the service center computer. the service center usually includes a computer that takes calls from servers with call-out capability. this computer is referred to as the catcher. the catcher expects messages in a specific format to which the service processor conforms.

    for more information about the format and catcher computers, refer to the readme file in the aix /usr/samples/syscatch directory. contact your service provider for the correct service center telephone number to enter. until you have that number, leave this field unassigned.

    2 customer administration center telephone number is the number of the system administration center computer (catcher) that receives problem calls from servers. contact your system administrator for the correct telephone number to enter here. until you have that number, leave this field unassigned.

    3 digital pager telephone number is the number for a numeric pager carried by someone who responds to problem calls from your system. contact your administration center representative for the correct telephone number to enter. for test purposes, use a test number, which you can change later (see the note on page 60).

    if the system is running in partitioned mode, call-out is disabled. however, if the system is booted in full system partition mode, at least one of the preceding three telephone numbers must be assigned in order for the call-out test to complete successfully.

    4 customer voice telephone number is the telephone number of a phone near the system or answered by someone responsible for the system. this is the telephone number left on the pager for callback. for test purposes, use a test number, which you can change later.

    5 customer system telephone number is the telephone number to which your system’s modem is connected. the service or administrative center representatives need this number to make direct contact with your system for problem investigation. this is also referred to as the call-inphone number.