on systems attached to an hmc, when the system attention led turns on, you should go to the service action event log in the service focal point application on the hmc, and check the open service events using the procedure described in working with serviceable events in the hardware management console operations guide.

    refer to setting up surveillance and enabling surveillance notifications in the hardware management console for pseries installation and operations guide for information on these service focal point settings.

    events requiring customer intervention are marked 2call home candidate? no2. for all of these events, examine the description in the serviceable event error details. if actions are listed in the description, perform those actions. if the error indicates a loss of surveillance between the hmc and a partition, check the status of the partition, the network, and the cabling between the hmc and the partition. if a problem is still indicated, call your service representative.

    if the service action event is labeled 2call home candidate? yes2, call your service representative to correct the faulty condition. if the system is configured to automatically call home on error, then the request for service will be placed and the service provider will be dispatched to correct the fault.

    if the system is not enabled for call home capability, then you should call your service representative to report the error condition.

    whether a customer intervention error or an serviceable error is detected, the system attention light can be reset by the procedures described in “resetting the system attention led” on page 25. the preferred method to reset the attention indicator is by following the hmc attached systems procedures. either the hmc-attached systems procedures or the non-hmc-attached systems procedures will reset the attention indicator.