the print head has an expected life time of approximately 350,000 pages (see page counter (pgcnt) in print test 3 on page before).
1 print head removal
the print head may be very hot immediately after printing.
1. switch the printer on, lift and remove the top cover. the print head will move to the correct position, aligned with the cut-out in the paper guide plate.
2. remove the ribbon cassette
3. switch the printer off
4. swing the cutter housing (10) to the rear (only for printer with cutter)
5. disconnect the print head cable (4)
6. using the supplied tool (7), loosen the two captive screws (6) retaining the print head (5). use the enclosed plastic case as an extension for the socket head cap key.
7. remove the print head (5)

2 print head installation
ensure that the printer is switched off. for print head installation, the carriage should be aligned with the cut-out in the paper guide plate (same position as for removal procedure).
1. hold the print head (5) in its mounting position and press it against its stop in direction of the platen. the two noses (9) of the adjustment guide (8) support this procedure.
older versions of the print head are mounted without the adjustment guide (8).
2. fasten the captive screws (6):
1 fasten the screw to its stop
2 tighten the left screw
3 put the enclosed plastic case onto the socket head cap key and first tighten the right and then the left screw.
3. reconnect the print head cable (4) and fasten it
4. refit the cutter (10), mount and close the top cover (only for printer with cutter)
5. switch the printer on, open the top cover after the message "ready", and insert the ink ribbon cassette
6. run the menu function agc adjust with ribbon cassette installed but without any paper inserted in the printer