watchguard livesecurity technical support is included with every new firebox. this support program is designed to assist you in maintaining your enterprise security system involving our firebox, soho, serverlock, applock, and vpn products.

    hours

    watchguard livesecurity technical support business hours are 4:00 am to 7:00 pm pacific time (gmt - 7), monday through friday.

    the soho program business hours are 24 hours a day, 7 days a week

    phone contact

    877.232.3531 in u.s. and canada

    +1.360.482.1083 all other countries

    web contact

    http://www.watchguard.com/support response time

    four (4) business hours maximum target

    type of service

    technical assistance for specific issues concerning the installation and ongoing maintenance of firebox, soho, and serverlock enterprise systems

    single incident priority response upgrade (sipru) and single incident after-hours upgrade (siau) are available. for more information, please refer to the watchguard web site at:

    http://support.watchguard.com/lssupport.asp