this premium program is designed to meet the aggressive support needs of companies that are heavily dependent upon the internet for web-based commerce or vpn tunnels.

    watchguard gold livesecurity technical support offers support coverage 24 hours a day, seven days a week. our priority support team staffs our support center continuously from 7 pm sunday to 7 pm friday pacific time (gmt ?7), and can help you with any technical issues you might have during these hours.

    we target a one-hour maximum response time for all new incoming cases.

    if a technician is not immediately available to help you, a support administrator will log your call in our case response system and issue a support incident number.