the product package should contain the following items:

    1 fvm318 cable/dsl prosafe wireless vpn security firewall.

    2 ac power adapter.

    3 category 5 (cat5) ethernet cable.

    4 fvm318 resource cd, including:

    1 this manual.

    2 application notes, tools, and other helpful information.

    3 safenet softremote basic vpn client software.

    5 warranty and registration card.

    6 support information card.

    if any of the parts are incorrect, missing, or damaged, contact your netgear dealer. keep the carton, including the original packing materials, in case you need to return the product for repair.