all zebra products are sold with warranties. refer to the user’s guide for warranty information specific to each product. here is some general information:

    printer products

    printers. all printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) months from the purchase date.

    proof of purchase or shipment date is required to validate the warranty period. the warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.

    printheads. since printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. warranty period begins on purchase date.

    printhead warranty period

    barcode label printer printheads 6 months

    card printer printheads 12 months

    to qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. customers are not required to purchase zebra supplies (media and/or ribbons) for warranty qualification.

    however, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for zebra’s labor and material charges required to repair the defect. the warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the user's guide has caused defect in the thermal printhead for which a warranty claim is made.

    software. software is warranted to be free of defects in material and workmanship for 30 days from the date of purchase. in the event of notification within the warranty period of defects, zebra will replace the defective diskette or documentation.

    batteries. mobile printer batteries are warranted to be free of defects in material and workmanship for 90 days from date of purchase. in the event of notification within the warranty period, zebra will replace the defective battery provided there has not been damage resulting from user abuse.

    supplies products

    supplies are warranted to be free from defect in material and workmanship for a period of six (6) months for media and twelve (12) months for ribbon from the date of shipment by zebra. this is provided the user has complied with storage guidelines, handling, and usage of the supplies in zebra printers.

    zebra's sole obligation under these warranties is to furnish parts and labor for the repair or possible replacement of products found to be defective in material or workmanship during the warranty period. zebra may in its discretion issue a credit for any such defective products in such amount as it deems reasonable.

    warranty exclusions conditions statement

    the warranties provided above are the only warranties applicable. no other warranties, expressed or implied, are given. zebra does not make any implied warranty of merchantability or fitness for a particular purpose in connection with its sale of products or services. while zebra’s desire is to be responsive to specific needs and questions, zebra does not assume responsibility for any specific application to which any products are applied including, but not limited to, compatibility with other equipment. all statements, technical information or recommendations relating to zebra products are based upon tests believed to be reliable yet do not constitute a guaranty or warranty.

    zebra's maximum liability for warranty claims is limited to the invoice price of the product claimed defective. zebra does not assume responsibility for delays or replacement or repair of products. zebra shall not under any circumstances whatsoever be liable to any party for loss of profits, lost data, diminution of good will, or any other special or consequential damages whatsoever with respect to any claim made under agreement with zebra. specifically for software, zebra is not liable for any incidental or consequential damages caused by abuse or misapplication of the software or by its use in violation of the u.s. copyright law or international treaty.

    no salesperson, representative, or agent of zebra is authorized to make any guaranty, warranty, or representation that contradicts the foregoing. any waiver, alteration, addition or modification to the foregoing warranties must be in writing and signed by an executive officer of zebra to be valid.

    printer software and firmware license agreement

    you should carefully read the following terms and conditions of this zebra technologies corporation printer software and firmware license agreement ("psfla") before using the printer which is enclosed or otherwise associated with this agreement. if you do not agree with these terms and conditions, do not operate the printer and please promptly return the printer, enclosures and all packaging for a full refund.

    zebra technologies corporation ("zebra") hereby grants you a non-exclusive, non-transferable license to use the software and firmware embedded in the printer and the accompanying documentation according to the following terms:

    1. the printer enclosed with or otherwise associated with this agreement has or includes certain software and firmware therein which is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. the software and firmware is licensed, not sold. such software and/or firmware may include, but is not limited to, software and/or firmware that is licensed under one or more of the following trademarks: zpl (zebra programming language), zebralink, web view, web alert, zbi (zebra basic interpreter), barone, ztools, utilities, zebranet view for ip, zebranet alert, pc management program, zebranet view for networks and zebranet connect.

    2. grant of license. this license grants you the following rights:

    1 software and firmware. you may use, access, display, run, or otherwise interact with ("run") the software and firmware in connection with operating the printer which is enclosed with or otherwise associated with this psfla ("printer"). the primary user of the printer may make a second copy for his or her exclusive use on a portable computer/printer.

    2 storage/network use. you may also store or install a copy of the software and firmware on a storage device, such as a network server, used only to run the software and firmware on your other printers over an internal network; however, you must acquire and dedicate a license for each separate printer on which the software and firmware is run from the storage device. a license for the software and firmware may not be shared or used concurrently on different printers.

    3 reservation of rights. all rights not expressly granted are reserved by zebra.

    4 accessing services using the software and firmware. your use of any service accessible using the software and firmware is not covered by this psfla and may be governed by separate terms of use, conditions or notices.

    3. restrictions.

    1 you must maintain all copyright notices on all copies of the software and firmware.

    2 limitations on modification. you may not modify, adapt, translate, or create derivative works based on this software or firmware or the accompanying documentation.

    3 limitations of reverse engineering, decompilation and disassembly. you may not reverse engineer, decompile, or disassemble the software or the firmware, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation.

    4 rental. you may not rent or lease or lend the software or firmware.

    5 support services. zebra may provide you with support services related to the software and/or firmware ("support services"), in its discretion. use of support services, if any, is governed by the zebra policies and programs described in the user manual, in "online" documentation, and/or other zebra provided materials. any supplemental software or firmware code provided to you as a part of support services shall be considered part of the software and/or firmware and is subject to the terms of this psfla. with respect to technical information you provide to zebra as part of the support services, zebra may use such information for its business purposes, including for product support and development. zebra will not utilize such technical information in a form that personally identifies you except to the extent necessary to provide you with support.

    6 replacement, modification and upgrade of the software and/or firmware. zebra reserves the right to replace, modify or upgrade the software and/or firmware at any time by offering you a replacement or modified version of the software and/or firmware or such upgrade and to charge for such replacement, modification or upgrade. any such replacement or modified software and/or firmware code or upgrade to the software and/or firmware offered to you by zebra shall be considered part of the software and/or firmware and subject to the terms of this psfla (unless this psfla is superseded by a further psfla accompanying such replacement or modified version of or upgrade to the software and/or firmware). in the event that zebra offers a replacement or modified version of or any upgrade to the software and/or firmware, (a) your continued use of the software and/or firmware is conditioned on your acceptance of such replacement or modified version of or upgrade to the software and/or firmware and any accompanying superseding psfla and (b) in the case of the replacement or modified software and/or firmware, your use of all prior versions of the software and/or firmware is terminated.

    4. termination. without prejudice to any other rights, zebra may terminate this psfla if you fail to comply with the terms and conditions of this psfla. zebra may terminate this psfla by offering you a superseding psfla for the software and/or firmware or any replacement or modified version of or upgrade to the software and/or firmware and conditioning your continued use of the software and/or firmware or such replacement, modified or upgraded version on your acceptance of such superseding psfla. in addition, zebra may terminate this psfla by notifying you that your continued use of the software and/or firmware is prohibited. in the event that zebra terminates this psfla, you must immediately stop using the software and/or firmware and destroy all copies of the software and/or firmware and all of its component parts.

    5. copyright. all title and copyrights in and to the software and firmware, the accompanying printed materials, and any copies of the software and firmware, are owned by zebra or its suppliers. all title and intellectual property rights in and to the content which may be accessed through use of the software and/or firmware is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. this psfla grants you no rights to use such content. if this software and/or firmware contains documentation which is provided only in electronic form, you may print one copy of such electronic documentation. you may not copy the printed materials accompanying the software and/or firmware.

    6. u.s. government restricted rights. all software and/or firmware provided to the u.s. government pursuant to solicitations issued on or after december 1, 1995 is provided with the commercial rights and restrictions described elsewhere herein. all software and/or firmware provided to the u.s. government pursuant to solicitations issued prior to december 1, 1995 is provided with restricted rights as provided for in far, 48 cfr 52.227-14 (june 1987) or dfar, 48 cfr 252.227-7013 (oct 1988), as applicable.

    7. export restrictions. you agree that you will not export or re-export the software and/or firmware, any part thereof, or any process or service that is the direct product of the software and/or firmware (the foregoing collectively referred to as the "restricted components"), to any country, person or entity subject to u.s. export restrictions. you specifically agree not to export or re-export any of the restricted components (i) to any country to which the u.s. has embargoed or restricted the export of goods or services, which currently include, but are not necessarily limited to cuba, iran, iraq, libya, north korea, sudan and syria, or to any national of any such country, wherever located, who intends to transmit or transport the restricted components back to such country; (ii) to any person or entity who you know or have reason to know will utilize the restricted components in the design, development or production of nuclear, chemical or biological weapons; or (iii) to any person or entity who has been prohibited from participating in u.s. export transactions by any federal agency of the u.s. government. you warrant and represent that neither the u.s. commerce department, bureau of export administration nor any other u.s. federal agency has suspended, revoked or denied your export privileges.

    8. disclaimer of warranties. zebra and its suppliers provide the software and/or firmware "as is" and with all faults, and hereby disclaim all other warranties and conditions, either express, implied or statutory, including but not limited to any (if any) implied warranties or conditions of merchantability, of fitness for a particular purpose, of lack of viruses, and of lack of negligence or lack of workmanlike effort. also, there is no warranty or condition of title, of quiet enjoyment, or of noninfringement. the entire risk arising out of the use or performance of the software and firmware is with you. zebra does not warrant that the operation of the software or firmware will be uninterrupted or error free.

    9. exclusion of all damages. to the maximum extent permitted by applicable law, in no event shall zebra or its suppliers be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for any injury to person or property, damages for loss of profits, business interruption, loss of business information, for loss of privacy for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any pecuniary or other loss whatsoever) arising out of or in any way related to the use of or inability to use the software or firmware, whether based on contract, tort, negligence, strict liability or otherwise, even if zebra or any supplier has been advised of the possibility of such damages. this exclusion of damages shall be effective even if any remedy fails of its essential purpose.

    10. limitations and release of liability.

    1 to the extent that the software and/or firmware covered by this psfla includes emulation libraries, emulation libraries are offered "as is". zebra does not provide any warranty associated with the emulation libraries.

    2 the emulation library does not work 100% correctly or cover 100% of the functionality of the printer language being emulated. modifications may be required for each target application. if such modification is necessary, prior to making any such modification, you are required to contact zebra to obtain express written consent to make such modification.

    3 if the emulation library is sold separately by an authorized party other than zebra ("reseller" -- a party other than zebra which is authorized by zebra to distribute the software and/or firmware with its application so long as the software and/or firmware is used with a zebra printer) or is sold bundled with a printer to an end-user by a reseller, and if claims are made by the reseller that the emulation library performs as a 100% emulation solution, zebra is not responsible if the emulation library does not work as advertised by the reseller. furthermore, zebra is not liable for any damages directly or indirectly relating to such emulation library which is sold separately by the reseller or which is sold bundled with a printer to an end-user by the reseller.

    4 the software and firmware was provided to you at no additional charge and zebra has included in this psfla terms that disclaim all warranties and liability for the software and firmware. to the full extent allowed by law, you hereby release zebra and its suppliers from any and all liability arising from or related to all claims concerning the software and/or firmware or its use. if you do not wish to accept the software or firmware under the terms of this psfla, do not use the printer enclosed with or otherwise associated with this psfla.

    11. governing law. if you acquired the software and/or firmware in the united states of america, the laws of the state of illinois, u.s.a. will apply to this contract. if you acquired this software and/or firmware outside of the united states of america, then local law may apply. if any provision of this psfla is held invalid, the remainder of this psfla shall continue in full force and effect.

    12. questions. should you have any questions, or if you desire to contact zebra for any reason, please contact the zebra subsidiary serving your country, or write:

    zebra technologies corporation

    333 corporate woods parkway

    vernon hills, il 60061