1 using an h.320 call
2 using the polycom softupdate application over a pc connected to a lan
upgrading software over isdn
the software on the viewstation can be upgraded using an h.320 video call only from another viewstation. upgrading software over h.320 can only be done with a viewstation of the exact model.
you can perform a software upgrade to the far site over your h.320 line during a call. upgrading works best at 384 kbps.
caution do not power off the viewstation during the software update process. if you power off a viewstation during the download process, the viewstation reverts to its original software version.
the viewstation automatically restarts once the software upgrade process is complete.
complete the following steps to upgrade a system:
1. place a video call to the far site viewstation.
2. select system info ] admin setup ] security and write down the passwords that appear on the security screen of the site you want to upgrade.
3. on the site sending the software, select system info ] admin setup ] software/hardware ] software update to access the software update screen.
4. highlight the start icon and press the select button on the remote control.
5. enter the passwords that you wrote down in step 2, highlight the start icon, and press the select button on the remote control to begin the upgrade process.
upgrading software over the lan
you can use the softupdate application to upgrade your software over the lan.
complete the following steps to upgrade your viewstation software:
1. download the latest software from www.polycom.com and save it on your pc. if you do not have internet access, your reseller can supply you with the application.
2. double-click on the software zip file and select a directory from which you want the files extracted. if you are prompted for a password, contact your network administrator.
3. once the application is extracted, double-click on the softupdate.exe file. the softupdate dialog box appears.
4. click on the softupdate button. the ip address dialog box appears.
5. enter the ip address of the viewstation you want to update and an administrator password, if one is required. click ok. a system info dialog box appears.
6. click on the continue button to start the update process.
during the update, complete the following:
a. print and read the read me first file.
b. periodically look at the progress of the update. see "network and communications" on page 182 if this process appears to be inactive after 10 minutes.
c. when the softupdate is complete, click ok to close the softupdate application.