refer to appendix a for solutions to the most common problems prior to contacting technical support.

    technical and customer support is available via phone, e-mail, or the world wide web. before you contact support, make sure you have the following information available:

    1 system cpu type (pentium)

    2 amount of memory in your system (ram)

    3 operating system (windows 98)

    4 detailed information about the problem, including the exact wording of any error messages

    5 information about what you've already done to fix the problem