1 work through the section of chapter 3 entitled testing the installation for windows 2000, chapter 4 entitled testing the installation for windows xp, or chapter 5 entitled testing the installation for windows nt.
2 read through chapter 9 - troubleshooting.
3 visit our web site at http://www.ospreyvideo.com/ and read the osprey- 540 faqs by selecting support ] osprey product line ] faqs.
if you have done that and you’re still having problems, contact the osprey support group at:
when you contact support, especially if it is by email, please include the following information:
1 which operating system you are using. certain minor aspects of the osprey- 540 drivers are different between windows xp, windows 2000, and windows nt 4.
2 which version of the osprey-540 driver you are using. the version information is on the title bar of the driver’s control dialog, as well as in the first message of the installation program.
3 the type of audio and video source being used (for example: pal sdi video and aes/ebu audio) and the type of equipment being used as the source (for example: a sony a500 digital betacam deck).
4 any additional details about your system configuration would be helpful – for example, the system speed, processor type, motherboard chipset, whether you have a scsi or ide hard drive, whether you have a network adapter card, and the type of display adapter card.
5 a detailed description of the problem.