contact your authorized 3com reseller or 3com for additional product and support information. you will find support tools posted on the 3com web site at www.3com.com
register your product to gain service benefits
to take advantage of warranty and other service benefits, you must first register your product at http://esupport.3com.com/ services on esupport are based on accounts that you create or have authorization to access. first time users must apply for an user name and password that provides access to a number of esupport features including product registration, repair services, and service request.
troubleshoot online
3com knowledgebase, which contains thousands of technical solutions written by 3com support engineers, helps you troubleshoot 3com products. this query-based interactive tool is located at: http://knowledgebase.3com.com
purchase value-added services
to enhance response times or extend warrenty benefits, contact 3com or your authorized reseller. value-added services can include 24x7 telephone technical support, software upgrades, onsite assistance or advance hardware replacement. experienced engineers are available to manage your installation with minimal disruption to your network. expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects.
contact us
3com offers telephone, e-mail, and internet access to technical support and repair services. to access these services for your region, use the appropriate telephone number, url or e-mail address from the list below.
telephone technical support and repair
to obtain telephone support as part of your warranty and other service benefits, you must first register your product at
http://esupport.3com.com/
when you contact 3com for assistance, please have the following information ready:
before you send a product directly to 3com for repair, you must first obtain an authorization number. products sent to 3com without authorization numbers will be returned to the sender unopened, at the sender’s expense.
if your product is registered and under warranty, you can obtain an rma number online at http://esupport.3com.com/
these numbers are correct at the time of publication. find a current directory of support telephone numbers posted on the 3com web site at http://csoweb4.3com.com/contactus/
