it is recommended that you use an ethernet connection to configure the di-624+ wireless broadband router.
一、the computer used to configure the di-624+ cannot access the configuration menu.
1 check that the ethernet led on the di-624+ is on. if the led is not on, check that the cable for the ethernet connection is securely inserted.
2 check that the ethernet adapter is working properly. please see item 3 (check that the drivers for the network adapters are installed properly) in this troubleshooting section to check that the drivers are loaded properly.
3 check that the ip address is in the same range and subnet as the di-624. please see checking the ip address in windows xp in the networking basics section of this manual.
the ip address of the di-624+ is 192.168.0.1. all the computers on the network must have a unique ip address in the same range, e.g., 192.168.0.x.
any computers that have identical ip addresses will not be visible on the network. they must all have the same subnet mask, e.g., 255.255.255.0
4 do a ping test to make sure that the di-624+ is responding. go to start]run]type command]type ping 192.168.0.1. a successful ping will show four replies.
troubleshooting
二、the wireless client cannot access the internet in the
infrastructure mode.
make sure the wireless client is associated and joined with the correct access point. to check this connection: right-click on the local area connection icon in the taskbar] select view available wireless networks. the connect to wireless network screen will appear. please make sure you have selected the correct available network, as shown in the illustrations below.
1 check that the ip address assigned to the wireless adapter is within the same ip address range as the access point and gateway. (since the di-624 has an ip address of 192.168.0.1, wireless adapters must have an ip address in the same range, e.g., 192.168.0.x. each device must have a unique ip address; no two devices may have the same ip address. the subnet mask must be the same for all the computers on the network.) to check the ip address assigned to the wireless adapter, double-click on the local area connection icon in the taskbar ] select the support tab and the ip address will be displayed. (please refer to checking the ip address in the networking basics section of this manual.)
2 if it is necessary to assign a static ip address to the wireless adapter, please refer to the appropriate section in networking basics. if you are entering a dns server address you must also enter the default gateway address. (remember that if you have a dhcp-capable router, you will not need to assign a static ip address. see networking basics: assigning a static ip address.)
troubleshooting
三、check that the drivers for the network adapters are installed properly.
you may be using different network adapters than those illustrated here, but this procedure will remain the same, regardless of the type of network adapters you are using.
troubleshooting
四、what variables may cause my wireless products to lose reception?
d-link products let you access your network from virtually anywhere you want. however, the positioning of the products within your environment will affect the wireless range.
please refer to installation considerations in the wireless basics section of this manual for further information about the most advantageous placement of your d-link wireless products.
五、why does my wireless connection keep dropping?
antenna orientation- try different antenna orientations for the di-624+. try to keep the antenna at least 6 inches away from the wall or other objects.
if you are using 2.4ghz cordless phones, x-10 equipment or other home security systems, ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether. try changing the channel on your router, access
point and wireless adapter to a different channel to avoid interference.
keep your product away (at least 3-6 feet) from electrical devices that generate rf noise, like microwaves, monitors, electric motors, etc.
六、why can’t i get a wireless connection?
1 if you have enabled encryption on the di-624+, you must also enable encryption on all wireless clients in order to establish a wireless connection.
2 for 802.11b, the encryption settings are: 64, 128, or 256 bit. make sure that the encryption bit level is the same on the router and the wireless client.
3 make sure that the ssid on the router and the wireless client are exactly the same. if they are not, wireless connection will not be established.
4 move the di-624+ and the wireless client into the same room and then test the wireless connection.
5 disable all security settings. (wep, mac address control)
troubleshooting
七、why can’t i get a wireless connection? (continued)
1 turn off your di-624+ and the client. turn the di-624+ back on again, and then turn on the client.
2 make sure that all devices are set to infrastructure mode.
3 check that the led indicators are indicating normal activity. if not, check that the ac power and ethernet cables are firmly connected.
4 check that the ip address, subnet mask, gateway and dns settings are correctly entered for the network.
5 if you are using 2.4ghz cordless phones, x-10 equipment or other home security systems, ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether. try changing the channel on your di-624+, and on all the devices in your network to avoid interference.
6 keep your product away (at least 3-6 feet) from electrical devices that generate rf noise, like microwaves, monitors, electric motors, etc.
八、i forgot my encryption key.
1 reset the di-624+ to its factory default settings and restore the other devices on your network to their default settings. you may do this by pressing the reset button on the back of the unit. you will lose the current configuration settings.
troubleshooting
九、resetting the di-624+ to factory default settings
after you have tried other methods for troubleshooting your network, you may choose to reset the di-624+ to the factory default settings. remember that dlink airpro products network together, out of the box, at the factory default settings.
to hard-reset the di-624+ to factory default settings, please do the following:
1 locate the reset button on the back of the di-624+
2 use a paper clip to press the reset button
3 hold for about 10 seconds and then release
4 after the di-624 reboots (this may take a few minutes) it will be reset to the factory default settings